Carolyn J Cqu

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Verified Reviewer
| map-marker Atlanta, Georgia

Poor service and refund policy

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Christian Louboutin - Poor service and refund policy
Purchase tennis Christian louboutin 995 returned they sent wrong size . 43 in men . Cant get refund its been since 2/21 and they dont want refund the entire amount. Purchase through Saks and Klarna app dont do it horrible customer service and experience they lost my return 395 cinq jacket and didnt give me a full refund on tennis shoes. Why are you taking people hard earned money. Shame on Christian Louboutin.
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Loss:
$1103
Cons:
  • Poor service

Preferred solution: Full refund

BRENDA K Wta

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Possible Trademark Violations!

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Christian Louboutin - Possible Trademark Violations!
Christian Louboutin - Possible Trademark Violations! - Image 2
Christian Louboutin - Possible Trademark Violations! - Image 3
Christian Louboutin - Possible Trademark Violations! - Image 4

I am not absolutely sure, as I've not found the actual Legal Trademark documents, but from the looks of it, Donald J Trump could very well be in violation of the Trademarked Christian Louboutin Red Bottom! I've shared all of this with @LouboutinWorld on Twitter & TikTok.

I am not clear if the Trademark extends to all of Louboutin's Shoes, or just his Pumps, but if it does extent to Louboutin sneakers, you may just have a case for damages, and grounds to file a cease and desist against Donald J Trump.

To see Donald J Trump using the Red Bottoms on his tacky, hideous, cheap, ugly, eye sore of a shoe makes my blood boil.

Someone even Tweeted (and I am not kidding) "The red soul was a nice touch." When I read that, I became enraged.

I also plan to call your American customer service tomorrow, to bring this to their attention as well.

Please feel free to respond at this email address, or call me at (360) 842-**** if needed.

Also, if I am right, and Donald is in Violation of your Trademark, I suppose it would be very satisfying to hear it from you guys.

With my best regards and respect,

Miss Kennedy,

2105 Milroy St NW

Olympia Washington,

98502

Also sent to:

customerservice.usa@***.christianlouboutin.com & I've reached out to your American customer service.

I am not absolutely sure, as I've not found the actual Legal Trademark documents, but from the looks of it, Donald J Trump could very well be in violation of the Trademarked Christian Louboutin Red Bottom! I've shared all of this with @LouboutinWorld on Twitter & TikTok.

I am not clear if the Trademark extends to all of Louboutin's Shoes, or just his Pumps, but if it does extent to Louboutin sneakers, you may just have a case for damages, and grounds to file a cease and desist against Donald J Trump.

To see Donald J Trump using the Red Bottoms on his tacky, hideous, cheap, ugly, eye sore of a shoe makes my blood boil.

Someone even Tweeted (and I am not kidding) "The red soul was a nice touch." When I read that, I became enraged.

I also plan to call your American customer service tomorrow, to bring this to their attention as well.

Please feel free to respond at this email address, or call me at (360) 842-**** if needed.

Also, if I am right, and Donald is in Violation of your Trademark, I suppose it would be very satisfying to hear it from you guys.

With my best regards and respect,

Miss Kennedy,

2105 Milroy St NW

Olympia Washington,

9859

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Cons:
  • Not one
  • Except for when those like donald trump insist on stealing what

Preferred solution: I would be very happy to be kept updated on this matter. Regardless of if there were violations or not, I would be most grateful to know the end results.

Melissa B Twd

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Verified Reviewer

Do not buy

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They do not stand by their shoe product. They are not worth the money. I spore only 2 times. The toe on the shoes looks like its thinning.
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Loss:
$854
Cons:
  • Do not buy

Preferred solution: Full refund

User's recommendation: DO NOT BUY

Shanee B Mhk

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Verified Reviewer

Have not returned by refund

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I returned some shoes that I received from them the same day I reiccef them because they did not fit. It has been 4 weeks and no refund. I contacted them 2 weeks ago and they took a week to get back to me. They said they refunded but I checked and I do not have a refund. They don't answer emails right away and it is hard to get them on the phone. I am shocked at their customer service as much as their shoes cost.
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Loss:
$1001
Pros:
  • Stylish
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not buy

Featured
Anonymous
map-marker Orlando, Florida

Shoes

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Christian Louboutin - Shoes
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Christian Louboutin - Shoes - Image 4
Christian Louboutin - Shoes - Image 5
I bought a pair of white studded sandals for over 1000.00 and they are ruin foot sole coming apart logo in shoes faded first day i wore them all this occurred. I only wore the 3TIMES THEY LOOK LIKE CHEAP SHOES NOT WORTH OVER 1000.00 THE RED UNDER BOTTOM IS COMPLETED RUINED LITERALLY FADED AWAY FIRST DAY I WORE THEM TO THE FOOT SOLE OF SHOES VERY DISAPPOINTED
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User's recommendation: DONT BUY THE WHITE SHOES

Trent C Rsf

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Verified Reviewer
| map-marker New York, New York

Bad Return Policy / Product

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Christian Louboutin - Bad Return Policy / Product
Bought a pair of Cl Chelsea bootys for my wife. She never tried them on because the size was wrong. Returned them and they are saying they are used. Since I bought another pair that was the correct size, there is no reason to think that I was trying to return a used item. Now I will have two pairs of the same shoe, but only one fits. And to top everything off, the pair that fits has a known defect and the company admitted to it when I called. The stud holding the strap comes off and then the strap fails.
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Loss:
$1299
Pros:
  • Love the look
Cons:
  • Poor quality control and bad return policy

Preferred solution: Full refund

User's recommendation: Don't purchase directly for the source

1 comment
Guest

I bought the same booty the stud comes off and they wont take them back.

Nga N Byd

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Verified Reviewer
| map-marker Renton, Washington

My shoes stuck in the escalator

Christian Louboutin - My shoes stuck in the escalator
Christian Louboutin - My shoes stuck in the escalator - Image 2
Christian Louboutin - My shoes stuck in the escalator - Image 3

Hi Im a fan with you guy for long time I have couple heel bought from u . To day I go to my niece celebrate and my shoes stuck in the escalator I was so scared Im olmost fail I

It very dangerous and Im sure it happens before.

For the brand name and so popular I hope u guy can Chang it

Hi Im a fan with you guy for long time I have couple heel bought from u .

To day I go to my niece celebrate and my shoes stuck in the escalator I was so scared Im olmost fail I

It very dangerous and Im sure it happens before. For the brand name and so popular I hope u guy can Chang it I have couple pix but I don dont know how to send it

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1 comment
Guest

Do better

Naomie Jvl

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Verified Buyer
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Verified Reviewer

They’ve got my wife’s faulty shoes and my money!

Christian Louboutin - They’ve got my wife’s faulty shoes and my money!
Christian Louboutin - They’ve got my wife’s faulty shoes and my money! - Image 2
Christian Louboutin - They’ve got my wife’s faulty shoes and my money! - Image 3
Christian Louboutin - They’ve got my wife’s faulty shoes and my money! - Image 4

I bought my wife a pair of Kate shoes which from memory have an 85mm heel. She hadnt worn heels for a while due to COVID lockdowns this was a chance I took buying them for her.

I knew she would love the multi colour/leopard print design so paid the £665.

As you all know tocs demand that you try them on on carpet. Ironically we had our house recarpeted only months prior to what I will call Kate Gate. My wife tried them on for no more than 30 seconds concluding that they were lovely but not comfortable enough to wear in the workplace.

They were send back in their packaging via UPS within the allotted time (so far so good) and I awaited the refund - I was going to buy a pair of Eleanor boots £900 instead. A couple of weeks later Christian Louboutin contact me to tell me I will not receive a refund as they are damaged.

They sent pictures (I later found out were taken by a warehouse worker on their iPhone) which didnt conclude that there was any damage.

I was sent another email a few weeks later that showed multiple areas of damage. It was ridiculous in the pathetic attempt to make me give up.

I disputed this and their response when I told them that my consumer rights were protected in the UK was we only follow Swiss law. Firstly, if anyone tells you this it is wrong. By selling products into a market UK, EU, US etc.

a company has to comply with local consumer protection law. When I told them this their response has been to ignore further correspondence and then out of the blue months later send me emails that feel like they are trying to pressurise me into taking back the faulty shoes so the complaint will disappear.

I went into their shop in Mayfair, London and the manager said he would deal with the problem. He didnt. I contacted Sarah Smith (MD EMEA Christian Louboutin) on LinkedIn to tell her about my terrible experience.

She has blocked me.

Pathetic, unscrupulous, poor quality. Christian Louboutin also has customer services that leave a sour taste in your mouth along with the hole in your pocket.

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Pros:
  • How they look
Cons:
  • Poor quality
  • No respect for the customer
  • Shoes are damaged

User's recommendation: Never buy Christian Louboutin shoes

Alande N
map-marker Federal Way, Washington

I didn't receive my order

They said they delivered they did not This is order number 100******** So whoever I call nobody answer and I dont know what to do now
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Loss:
$970
Anoushka S Xew

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Verified Reviewer
| map-marker Mumbai, Maharashtra

Repair

Bought a shoe from Milan Insole came off within 2 wears Running around in Mumbai to get some answer Pathetic client Service Absolutely no response
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Terrence P Quz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

EXTREMELY ANGRY REPEAT COSTUMER

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Christian Louboutin - EXTREMELY ANGRY REPEAT COSTUMER
I PURCHASED A PAIR OF YOU'RE SHOES AT THE KING OF PRUSSIA MALL IN PA SUNDAY, IT WAS EXPLAINED TO ME THAT I WILL BE RECEIVING MY SHOES TUESDAY, OF COURSE TO NO AVAIL. I PRECEDED TO CALL THE STORE AND I WAS TOLD IT WILL BE AT MY DOOR THURSDAY, AGAIN TO NO AVAIL. THEN I SPOKE WITH ONE OF YOUR MANAGERS AT THE MALL AND HE ACTUALLY PUT HIS ASSISTANT MANAGER ON THE PHONE. I TOTALLY THINK THIS WAS VERY UNPROFESSIONAL FOR YOU'RE TEAM NOT TO CONNECT ME NOR THE MANAGER FULLY EXPLAIN
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Pros:
  • Beautiful shoe
Cons:
  • Service on making my purchase ruined my own experience

Preferred solution: Let the company propose a solution

User's recommendation: Unlikely

3 comments
Guest

You can afford the brand but you can't spell and you don't have the etiquette to know that ALL CAPS mean you are screaming like a manic in internet speak. Geez.

Guest
reply icon Replying to comment of Guest-2071001

YOU MUST BE AN EMPLOYEE...SMH

Guest

It is not a honest comapny. I learned my lesson few weeks ago, when ordered first time CL online.

Since other 2 pairs I bought in store, were service was nice. Check this page for reviews...there is my story as well under name Liiga Liiga.

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Kisha B Iae

Poor Quality

I also purchased the spike kitten heel strappy sandal. The first time wearing these heels, the sole showed signs of severe wear, the second time wearing the heels the insole started sticking to my heels and was detached completely from the shoe. The quality of this shoe by this designer for $900 is the worst. How in the *** Celebrities wear and advertise this poor quality shoe. BTW I purchased mine from Neiman and Marcus.
View full review
Pros:
  • Beautiful shoe
  • How the shoe looked online
Cons:
  • Poor quality

Preferred solution: Let the company propose a solution

User's recommendation: Do not waste your hard earn dollars on the designer shoe unless they are free.

Gloria H Lvt

Problem with my soles on my red bottoms angle boots

Wore my angle boots for the first time yesterday.love the boots but the soles at the tips on each boot are bend backwards.can see how it made underneath.the right bottom on the right shoe you can also see under the red bottom. Even though l bought the protector.not good at all
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Loss:
$1100
Cons:
  • Poor material quality of the shoe

Preferred solution: Let the company propose a solution

Claudia O Ftt

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Verified Reviewer

Very Unhappy Customer

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Again one star is way too much. Ive been wanting a pair of Louboutin for many years and just never got round to purchasing one instead chose to spend my money on Louis Vuitton items.

And God I shouldve stuck with them. Honestly worst service ever. I echo everything on this page.

My husband bought me the shoes as a surprise for Christmas, came up too big so followed their returns procedure and returned the shoes back in January. To date no refund.

My husband has been calling practically every week, one excuse after another. Shoes delayed getting to them because of brexit, shoes still stuck in U.K., customs issues, shoes now in Milan, then in warehouse but they would need to assess them. Two months later still nothing. One month ago package at depot.

Requested to speak to a manager. To date no call from manager. Called them again advised they are investigating with UPS as box is empty. Called again they said still investigating.

We now receive an email with a completely different order number than the returns number saying shoe was in tact when delivered etc. Clearly email not even relating to the show we have returned. Requested to speak to manager again. So we shall wait and see.

4 months later and still no refund or exchange. Appalling. Reading all of this I shall be bringing media attention to this as I have a family member that works in this industry. I will NEVER buy anything from them again.

I bet celebrities do not have this same issue. AVOID, AVOID, AVOID.

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Loss:
$823

Preferred solution: Full refund

9 comments
Guest

This is page you can read my full story under name Liiga Liiga phone.https://ca.trustpilot.com/review/eu.christianlouboutin.com

Guest

I had eye opening with Louboutens few weeks ago! You get nice cervice in store.

I have bought 2 pairs of CL and last ones last year in Barcelona and service wa svery nice. This time I decided to order online, the same shoes I have but different colour. I live in Canada. I received one feet ok and anotehr feet longer, wider and totally crooked.

My story is long...so you can read it on this home page where people are sharing bad experiance with CL.

But story was yeh same, they never conatct you back, you need to run after them, but I was lucky, I got nice girl in the end by email and got my refund. But before that I got disgusting service on phone.

Toya Eoe

I’ve seen your review also on trust pilot. I think we somehow need to all get a group together to fight this. I’ve searched for a Facebook complaints but found nothing.

Guest
reply icon Replying to comment of Toya Eoe

I agree. It’s terrible that these big companies feel they can treat customers this way.

It’s outrageous. I have started a thread on Facebook and also on Twitter.

Like and reshape the post on Facebook maybe we can get somewhere. Are you on any of these?

Guest
reply icon Replying to comment of Guest-2006268

Reshare* typo.

Guest
reply icon Replying to comment of Guest-2006269

Are you Claudia? I’m Nicola. I think I have found it

Guest
reply icon Replying to comment of Guest-2006268

No I’m not. I’m on Facebook.

What’s the group and I’ll search for you.

I’ve looked into going to watch dog. We’ve got to do something

Guest
reply icon Replying to comment of Guest-2006272

I’ve just posted it on my page on fbk. What are you under on fbk and will search for you.

Funny I have already sent all the information to watchdog too.

And sent the link the reviews. Maybe you should as well as maybe the more of us that do it they will take it seriously.

Guest
reply icon Replying to comment of Guest-2006272

Created a group on Facebook. It’s called Christian Louboutin pissed consumer page. Join, share and like.

View more comments (8)
Anonymous
map-marker Miami, Florida

Never received my package and was adamant for a signature which never happened. My sons wedding is this Sunday and we have no shoes.

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Christian Louboutin - Never received my package and was adamant for a signature which never...
I will NOT BE ORDERING FROM YOU AGAIN. I will also contact corporate and complain. Help your paying customer.
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User's recommendation: Get it together

1 comment
Guest

Awful 4 months and no refund.

Mikkii M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get a refund!

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I have been sending a pair of shoes back for the last 2 months! UPS keeps taking them back.

I sent them, and they had them for 5 weeks then returned them. I sent again with 2 printed commercial invoices, and they brought them back again. Keep complaining to Christian Louboutin and all they keep telling me to do is send with the same courier that clearly cannot deliver!! Almost 3 month from purchase date Dec.

23rd 2020 and still no refund and the item that does not fit keeps coming back!! THIS IS RIDICULOUS NOW!

View full review
Pros:
  • Nice products
  • How they look
Cons:
  • No respect for the customer
  • Poor quality
  • Return policy

Preferred solution: Full refund

User's recommendation: Do not use! Terible customer service and deliver and return is impossible

3 comments
Sari Euw

I purchased a bag back in April at a consignment shop in Las Vegas and the bag is falling apart. I have followed all of the instructions for repairs or a replacement bag and I am still waiting on a response. I am so disappointed.

Guest

Honestly we need to bring media attention to this. It’s awful how these big companies treat consumers.

I’ve been waiting for a refund for 4 months. Not they say package was empty when it got their warehouse. Even though they arranged the Collection from our house and we showed the shoes to UPS driver before he took the shoes.

Out of pocket by nearly £600 and no shoes. I’ve started a thread about this on Twitter.

Caitriona Dqi
reply icon Replying to comment of Guest-2006170

OMG - thought I was the only one but clearly not. We have been waiting for a refund since returning goods via UPS on 21 January.

It's like a living nightmare- UPS tried to delivery package back to us yesterday - I refused parcel and requested they be returned to sender again! CL say cant refund until goods are received back to their warehouse. Has anyone taken legal advice ?

We are over £2000 out of pocket. Will never purchase from CL again

View more comments (2)

About

Summary

Christian Louboutin is a store of shoes, handbags and accessories for men and women by Christian Louboutin, a French footwear designer. Christian Louboutin trademark has 20-year history of creating luxury evening-wear shiny shoes on hills 4.72 inches (1200mm) and higher. The list of distributors and location of the stores can be foun ofd on the Christian Louboutin Web site. Branded Louboutin shoes are sold in-store and online through various retailers such as Harrods, Selfridges, Browns, Matches, Harvey Nichols, Cricket and online through Net-A-Porter and The Outnet in the UK. Louboutin's shoes in USA are sold through Barneys, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Nordstrom. Louboutin's own website sells some of his products online in the US.

Christian Louboutin reviews and complaints

Christian Louboutin is ranked 82 out of 360 in Fashion category

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