This seems to be the trend with Louboutin. My husband bought me a pair from the concession in selfridges. I did not even put the shoes on as they were not my size. Tried to return them and was told that there was a scratch on the sole and as such a refund or exchange could not be provide. Shoes were bought on the 18th of Dec and presented on christmas day. supposed scratch is only on one foot. In store supervisor Ieva was very rude and spoke to us in a condescending manner probably because we were black.
Will definitely not be shopping there and I intend to take this up with the customer tribunal here in the UK as I do strongly believe that my right has been violated
More Review Details
- Reason of review:
- refund or exchange denied. bad customer service. Supervisor rude
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Christian Louboutin Militante
- Review category
- Footwear and Clothing
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